1500 Sq.ft Dehumidifier for Basement, PlUSCENT 21 Pints Quiet Dehumidifiers for Home, Large Room, Bedroom with Drain Hose, Smart Humidity Control & Monitor, 3 Operation Modes, 24H Timer, Auto Defrost

I've had Dehumidifiers previously and was looking for a replacement for my Frigidaire that was petering out after 5 years. I came across this and on sale. Good reviews so I went ahead and purchased it. As soon as the box was dropped off I had my doubts and when I opened it....well, it seemed more like a toy vs what I had purchased previously. All of the positive/rave reviews a somewhat mind boggling, to say the least.I figured I would set it up (very easy/quick) and see how things went.Well, just over 24 hours after turning the unit on my HUMIDITY LEVEL in my basement actually went up. Yes, the unit was set to dehumidify and with a target of 40%.My basement is 700 sq ft. The unit is rated for 1,500 sq ft. I purchased it, among other reasons, because it specifically stated it was designed to work in basements.OK...this thing is more like a cheap toy. The fan is ridiculously underpowered, the hose is some very cheap, short, corrugated piece of plastic, the unit is very small....and it did not blow out any warm air after it was turned on, which should have signified that it was actually doing it's job ie dehumidifying the air.After running continuously for over 25 hours, it had done nothing to decrease the humidity (the humidity level actually went up from initial 64% to 70%) and there was no indication of any moisture being withdrawn from the area as the drain hose was as dry as when it was first attached and no water/condensate coming out from the end where it was set over the drain.I even took photos of the unit showing the current humidity level at the time..............................*********************Updated Review***************I initiated contact with Pluscent shortly after receiving the dehumidifier and realizing it was not functioning properly.I have had dehumidifiers for over 15 years so I am well versed on how they work and what results I should be seeing.Amber from Pluscent reached out to me very quickly and not only offered sincerest apologies for my situation but also recommendations on what might be causing my situation.I would have to say that this is some of the best customer service I have ever experienced. The initial response and then the continued follow up really is a rarity as well as the genuine concern ---- > A+I was offered a couple of different options ie return & refund or replacement. In the end, Pluscent went ABOVE and BEYOND and I could not be more pleased with the situation that did not initially begin well.My only advice is buy, buy, buy the extended warranty if you have a unit with a 1 year or so warranty. You can tack on an extra 2-3 years of coverage in case something goes wrong and for that extra $10-15 a year cost to the unit after averaging out is worth not only peace of mind but also assurance that you get your monies worth for whatever unit/brand you purchase. Also, you can get the units on sale at some point depending on the brand and time of year, so the extra cost makes even more sense.JMO

Let me explain what an example of excellent product support looks like. I purchased this small dehumidifier 1 year ago for a small basement entryway that suffered from mildew during hot, humid days. The unit worked flawlessly for the entire summer. This spring when started for the season it failed to power up regardless of multiple attempts. Frustrated, I placed it enroute to the landfill, UGH, and wrote an honest but very unfavorable review. The company contacted me very shortly thereafter and informed that they stood behind their products and their warranty and would send me a new unit. That unit arrived at my residence in a matter of a couple of days! I would challenge anyone to find a company these days with that kind of customer support. I firmly believe you can buy this company's products with the utmost of confidence that if a problem should occur, they will be there to make it right.My initial overly quick response made me forget that sometimes electronic components (ie control panel) just plain and simply...FAIL. Frustrating, but tolerable, with outstanding customer support.

Pluscent 1500 Sq.ft Dehumidifier. Works as described. Yes, you have to empty the holding tank several times a day, if your humidity is high. It cuts off automatically when full, so you don't need to worry about overflow. It comes with a hose so you have the option of not having to empty it. My son has his in the laundry room and drains into the same pipe as the washer. My unit is pulling over a gallon of water every day. My purpose with this purchase is to reduce AC costs. For reference, I'm in Florida, inside humidity has been in the 60s. With the reduced humidity and AC usage, it's in the 50s. I am considering getting a second unit to cover another area of the house.

Have the dehumidifier running for a little less than 24 hours and it has removed maybe 3 pints of water. According to the the manual if can remove 5 pints in that same amount of time at in the temperature range of that it is currently at. The relative humidity in the space is about 65 to 68 % according to this unit, but the two other humidity sensors used show it to be around 55 to 62% which is where it started at before starting the unit. The unit is in an open area with no obstructions to air flow, and the sqft of the area is less than 1400. Not sure how long this unit should take to bring down the humidity by 10%.

The dehumidifier works well and is relatively quiet compared to a different dehumidifier I use to have. It's a nice size as well, not too big or too small. I'm really writing this review because of the customer service I received. Although the unit works well, it had something wrong with the electronics and I had to keep unplugging it and plugging it in to make it work. I contacted customer service and they tried to help me figure out the problem and then offered me a full refund when it seemed like it was a problem with the dehumidifier and not user error. I'm confident that when I order another of these units it will not have this problem and if I ever do encounter an issue, this company will take care of any issues.

I like how you can set the humidity % so that it isn't always on, which is a feature my old humidifier didn't have. I can't channel the water into an external tank from where it's setup - so I wish the internal tank was a bit bigger but it does the job.

Good for small spaces. We bought this for our basement which is 1000+ sq ft and this works well. We have to dump the water 2-3x a day because of how much moisture it is pulling from the air. If this was offered with a 2-3x bigger tank it would be perfect.Will be purchasing another to cover more sq footage.