GENMAX Portable Inverter Generator, 3500W Super Quiet Gas or Propane Powered Engine with Parallel Capability, Remote/Electric Start, Ideal for Camping Travel Outdoor.EPA Compliant (GM3500iAED)

I recently purchased the Genmax GM3500iAED generator, however when I received it, the electronic start was not functionable. It started ok via the manual "pull" start and the generator functioned very well. Probably this problem was caused in the shipping and handling to me.I immediately called the manufacturer's Technical Support line and they immediately attended to the problem. They contacted the manufacturer and the manufacturer immediately approved a replacement generator. As I was leaving shortly for a trip to Alaska and a functional generator was urgently required by me in remote areas and as Amazon would not ship the replacement unit to an address in Alaska, the manufacturer very graciously allowed me to keep the generator I received to use on my trip (as the manual start was functional) and they graciously offered me a full credit to my credit card for the cost of the generator (so that I could purchase another generator at a later date if desired).The manufacturer and their techical support company, Tomahawk, in San Diego, never hesitated to try to solve my problem and were very forthcoming in allowing me to keep the generator (with the no electronic starting capability, but manual starting functional) at no cost to me and providing me full credit for the cost of it. This was greatly appreciated and again I hereby thank them for their prompt response to my problem and their generousity in adequately solving my problem, given my urgent circumstance of requiring a generator in remote areas..As for the functionality and specifications of this generator, I can already tell, from my limited use of it, that the generator is a very good quality product. With the features it has, it appears that there is currently no equal to it on the market at that cost. I am an electrical engineer and before buying the generator, I did very extensive research for what we required in this type of generator and could find no other model that has all the features we required for use in polar regions. The physical size, which has capability of generating 3200 actual watts of power, the dual energy ability of gasoline and propane gas, the electric and remote starting features, coupled with the 145cc four cylinder engine specifications, makes this product a winner.The manufacturer and their techical support team's action in propmtly resolving my problem tends to suggest that they seriously want their customers to receive excellent technical support and for them to be satisfied with their product.I highly recommend this product and the company's technical support to anyone who requires a generator with these technical specifications. A good product and excellent technical service!

This is a good generator at a decent price point. It offers 3500W max, remote start and dual fuel... all for under $1000. It arrived quickly and performed as advertised. After a 30 minute break-in run and associated oil change, I ran it for brief periods to check that it would serve our needs with our travel trailer and it worked well. I drained the fuel, disconnected the battery, and put it away for the winter.We didn't use it during the camping season, but I needed it for an event in October, so I took it out of storage, refueled and reconnected the battery, and it started up, no problem. Then I did something stupid...UPDATE: I bought another of these generators and found that the manufacturer had redesigned the wiring harness for the battery making it impossible to connect the harness incorrectly, thus preventing my stupid mistake, which I will now - for posterity’s sake - describe:I disconnected the battery and then reconnected it a couple of days later when I needed to use it. Somehow, in an obviously delirious state, I connected the battery to the wrong connector (still not sure how I did that, but I am getting older) and it fried the circuit board electronics. I didn't realize it at first, and the generator wouldn't start. Then I saw the telltale white acrid smoke and I knew something was wrong. At first I blamed the machine, but once I discovered my error, I reconnected it properly and the generator started promptly. The electrical output tested properly and everything seemed to be functioning to spec except that the digital readout was no longer working.I'm not sure that I will continue to use this generator; I'm not sure how critical the digital readout is for overall safety and governance. However, I would buy again. But this time I will mark the two proper connectors so I don't do another bonehead mistake.

So just bought the Genmax 3500. got to use it for three hours fresh out of the box. Was excited to get this unit for my RV. Started it up had it running. Had full power and enough power for the RV.so this is where it goes wrong. It ran for three hours on a full tank. Was checking to see how long running time I would have on a full tank. Got the awning out and the side out.with the refill the fuel. Try to use electric start, not enough power after three hours running to get it crank. I grab a hold of the cord the pool started. Were the handle and cord meet. Came unattached from the handle and spun itself back into the tensioner. Was stuck out on the campsite, Boondocking. Wasn't able to start the unit, not enough power in the battery as well as could not pull start the unit. I was stuck with an awning that was out as well as the slide of the RV out. Could not retract the awning or slide. Could not leave because I had no power. Luckily I was Boondocking with my best friend and his wife. How do use his generator to close my awning and slide. So I can actually go home. If not without their generator I would’ve been stuck in the woods and would not have been able to move my RV unit.I find this unit to be the biggest piece of junk I’ve ever spent my $900 on. Now I’ll probably have to take it to a repair shop at my expense to fix the cord or Will probably return.I would really rethink buying this unit or product, junk. Left me stranded if it wasn’t for help.