HOSELINK Automatic Retractable Garden Hose Reel with 8-Pattern Spray Nozzle, Wall Mounted Complete Watering Solution for Backyard, Garden, and Outdoor, 9/16" x 82-feet

UPDATED: Adding photos of bracket dimensions.This is a (hopefully) quick two-part review. Customer Service and Product.1. Customer Service is awesome!! I read about Hoselink about 6 months ago online. Amazon has not had stock for a long time so I emailed Hoselink in Australia. Natasha (customer service lead) replied quickly apologizing for the lack of stock due to switching warehouses. She offered to keep me posted on stock availability in the US so I didn't have to keep checking Amazon. I received an email every few days with an update which I LOVED! Within a couple of weeks Natasha emailed me that Amazon had a limited stock so I jumped on and ordered it. Overall I think Natasha went above and beyond communicating with me. Customer Service is something that has been lost by a lot of companies in recent years so I very much appreciated feeling important. I didn't ask for anything other than an update, but she took the initiative to give back more than I ask for.2. The product arrived as scheduled. The packaging is solid and well thought out. It is actually a bit heavier than I expected, but I didn't actually look at the product weight prior to ordering. The instructions for installation and use are clear and concise. The installation was a breeze. I was up and running within 15 minutes of un-boxing the product.In terms of usage it has only been in use for a few days, but it performs very well. Quick connect/disconnect components are solid. No drips or leaking (which was a huge reason I bought the product). I'll update this review after a few months of using the product.Concerns:- Although you can remove the hose reel from the mounting bracket it is pretty heavy. Not so heavy you don't want to walk around with it, but I doubt my wife can or would want to relocate the hose reel from the front to the back yard.- Theft potential. Yes, you can add a lock through the post that goes into the mounting bracket, but I still fear my shiny new Hoselink will get stolen. I use it 99% for the front yard and the mounting instructions state it performs best when the bracket is mounted at 36 inches from the ground. Well, that makes the whole thing pretty exposed so I've been carrying it back to the garage after usage. I'm sure my fear will fade, but it's still exists during the first week of usage.

After trying many versions of the expandable hoses and ordinary hoses I was very tired of the expandable hose failures and mess and effort of trying to store the ordinary hoses. I finally got fed up and bought this self-retracting hose from Hoselink. I bought the product in Feb of 2018 and now it's been over 6 years later and the hose and mechanism still work fine. I replaced the feed hose from the faucet last year because the Arizona sun ate it up as it does with most everything, and it looked terrible but it still worked. The case of the hose still looks good after 6 years in the sun. I paid $169 for this hose in 2018 and I noticed now it's $249, so there's that. It does need some good effort to pull the hose all the way out but the self-retraction is worth the effort. I don't really have a problem with the water flow although the hose is 9/16" instead of 5/8" or 3/4" as some reviewers have mentioned. It's a good product but I hesitate to buy another one at the modern price of $249. I'm hoping this one lasts a least a few more years.

I bought and installed this hose reel in Australia a few years back and it has outlasted several other designs - even in the Aussie sun it is doing great! I have installed 4 different models in the U.S. and Australia and this brand was by far the best quality and has lasted the longest. The relative ease for install was also great. I have to admit, the build, quality and install impressed me so much that I sent an email to the owners to see if they sold them in the U.S. - unfortunately at the time they did not. However, this year they corrected that shortfall and as such, I bought one to make sure it is the same quality as what they sell in Oz - it is! As such, I will be equipping the house with several of these.Pros:- Quality (long life external housing and smooth internal mechanisms that outlast competition)- Length of hose (recommend you get the longest hose possible - you never know when you may need it)- Ease of install (choose your location carefully - like other models it pivots so make sure when it pivots that the reel and hose are not wearing a hole in something you care about)- Fittings (if you don't have these fittings then I recommend you go buy them right now - top quality and quick disconnects - no more screwing nozzles on and off (I haven't tried them in cold weather though))- Unit has handle in case you want to remove the unit and bring in for the winter etc (It just lifts out of the wall mount)Cons:- More expensive than others - but you get what you pay for - I would prefer to pay for something to last then having to waste time replacing every couple yearsUpdate: Just ordered the second one here in the U.S. Great unit - just like the ones installed in Oz.

No more hose mess! This thing is fantastic. Installed myself: a semi-handy female. Instructions were clear. Just attached the bracket to the house (a template for drill holes and all hardware is provided) and lift unit into bracket. That's it. It was larger than I expected, so I installed it around the corner from the water spigot out of view from the patio - making use of the the generous supply hose length. The swivel function allows me to push the unit flat against the house when not in use so less obtrusive. The puddy color also blended well with my taupe painted house. When I first installed, it was leaking at the connector because I had used the wrong rubber gasket. I changed out for the thicker one included in the supplies - all good no leaks. Connected my own sprayer (though one comes with it). The retraction mechanism is strong and feels sturdy. Although there is some tension when pulling hose out, my 10 year daughter was able to do it with no problems. Just installed - hope it lasts because it's wonderful!