Cooper & Hunter9,000 BTU 115V Single Zone Wall Mount Ductless Mini Split Air Conditioner & Heat Pump – 21.5 SEER2 – 16FT Installation Kit – R-410A Refrigerant Pre-Charged – Inverter

This was a good purchase--so far. I was hesitant because of mixed reviews but the unit arrived on time, was well packaged, installation went well and it works fine. The instructions are clear and came with an accessory kit that is pretty chintzy but mostly does the job (i would be annoyed if i had paid extra for it). The unit works well so far in the spring but hasn't been tested in summer or winter. I purchased an outside wall mount separately on Amazon but the outside unit's feet are an open-side-down U channel and do not fit the width of the wall mount arms or the isolation pads that came with either the mount (circular and too big) or the minisplit (rectangular and probably for floor mounting) - so I had to add additional parts. Not sure if these dimensions are available but something to be prepared for. Also, the lineset pipe-wrap doesn't stick to itself or anything else so be prepared to deal with that. The electrical/control cable ends have connectors on the ends which fit the outside unit, but not the inside unit so they have to be removed. The condensate drain line is pretty flimsy. Little annoying things, but my so far I would buy again.

I've had this running now for about 2 months. No problem with self-installation or instructions. So far, it's been working perfectly for both heat and ac. It is so quiet that it is hard to tell if its running. I would recommend this unit but be aware that it does not have auto swing from left to right as stated in features, but they can be manually positioned. I also don't believe it has the follow me feature as well, but I don't see the need for it. At this point I have no regrets with this unit and hope to get many years of use.

Easy install. Pumps hard AF. Buy a wall mount bracket, lineset cover, 2-3/4" hole saw, Nylog Blue, a vacuum pump, a 1/4" adapter for the pump, a disconnect, and you're all set. Bought 3 of these. Work great.

The unit itself is OK. It's quiet and heats when you set it to heat, and cools when you set it to cool. Auto mode doesn't work, but that's not the point. If I could give 0 stars for the purchase and return experience, I would.DO NOT BUY unless you're willing to accept you'll have to pay half the cost of the unit (at best) to be able to return the item, even if it's still in its original packaging, shrink-wrapped on its original pallet.I bought the 6000 BTU unit, and it arrived with a leak (the box was even wet). I spoke with an HVAC tech and they said it would be cheaper to buy a new unit than repair it, so I went ahead and started a return and ordered a new unit. In the meantime, another HVAC tech contacted me and said he could actually repair it for around $400, so I did that and tried to cancel the new order, but it was too late.The response to the original return was that I would be responsible for the cost of return shipping (around $230 at best) and charged a restocking fee with a minimum of 20% of the cost of the unit (so another $130). That was if the unit was in brand new condition in original packaging. Mine arrived broken and the boxes were destroyed, so that fee would have been even higher (up to 50%, so about $325). To return a broken item, I would have to pay almost the same amount of money as I would just buying a whole new unit. This is not a "return policy".They said they could arrange a pickup of the old broken unit and send out a replacement. I thought "okay, awesome", and said I already ordered a replacement that had just been delivered. They said that couldn't be treated as the original's replacement, and I'd still have to pay for return shipping on whichever one I returned. So I'm back to having this $650 mini split in its original box, shrink-wrapped on its original pallet unless I want to spend a minimum of $360 to send it back for ~$300 in a refund if I'm lucky and it doesn't get damaged in shipping. No thanks. Never buying from this company again, and doing whatever I can to prevent anyone else from making the same mistake I did.This all could have been prevented if I could just treat this new unit as a replacement for the old one.

Unit is working adequately and we are pleased. What Im not so happy about is that it advertised it was pre-charged with freon and it wasn't. I had to go buy freon and charge it myself. It was not too difficult to install but did take me about half of a day.