20'' Rain Shower System with Square Shower Head & 3-Function Thermostatic Shower Valve & Hand Shower & Body Spray Jets in Matte Black Lead-free Shower Combo Set for Bathroom

I am impressed with the quality of this system. The rainhead and valve and cover plate appear and feel high quality. The packaging is very well thought out and the pieces are very well protected. Also the customer service was very prompt when I had a need and so far they have done a great job.

Although this product looks amazing, it will leave you amazed at how quickly it fails. Directions are unreadable like others mention, leaving you with being creative on how to make it work. Then shortly after, the hose for the handheld rusted and the giant rainfall showerhead is shedding it's paint faster than a car in a demo derby. Please save yourself the time and stay away from this product. I will continue to see how the company can make this right.

The handheld wand has a rubber O-ring around it’s base for holding snug in the holder attached to the wall. After a while, it slips down, so the O-ring is below the holder, and it prevents you from being able to pull it back up and out of the holder. Trying to pull it up through the holder results in the entire housing sliding off and water shooting at the ceiling (of that head is turned on). I was able to put it back together once. The second time the bright, pink oval shaped O rings fell out, and one of them likely went down the drain, so it cannot be put back together without leaking excessively. It could be impossible to find a replacement for that custom o-ring, if I cannot get one from the manufacturer. A wand that does not slip through the holder, and/or pull apart easily would be the best solution.

Looks are nice, water valve difficult to turn, after 3 years the rain head burst while I was showering. It literally split at the seams. I enjoyed it while it lasted. Can I just get the 20" rain head replaced?

Great product

Beautiful shower accessories. My husband and kids love the “rain feel” from the shower above.

After 6 months of install, the Hot/Cold dial no longer works. I bought 3 of these 1 Brush Nickel and 2 Black. They all start losing their color!! Do not buy!! The cost does not match the quality...and these are expensive!!

We love this shower head. The rain shower is huge, we love having the additional shower head options, the 3 wall streams are definitely not jet like, but more gentle which is perfect for kids.