HP ENVY 6020 All-in-One

You know those frustrating experiences where nothing works as intended?And you spend all day trying to do a 2 minute print.That's what you're in forThe instruction leaflet has about 10 pictures, and attempts to be "smart" enough to set everything else up automatically.First up you need to use their app, because hey, no USB cable. We're doing this on wifi.It's not at all obvious when the printer is ready or on the wifi.It randomly prints status sheetsThe power cable is loose.So you install the app and finally get the printer identified.It prints out a calibration page which you're meant to scan... cool idea.Few smudges, but it's a start.Except you get "something went wrong".Not "something specific", but "something".That's it. On your own buddy.So let's skip this.Right next to the router btw, nothing else on the same channel, no issues getting an IP.But then the printer vanishes.Windows can't find it, the phone can't find it, the router doesn't think it's on the network.So, remove the printer from the app... go to add a new one."Make sure it's on the wifi"How can I get it on the wifi if I need to set it up?Little wifi button... nada.Try adding a new one"My printer is not listed" (since it can't find it)So "select your printer type".It lists every HP model in the last 10 years but hey, not the 6000 series!Trash.HP's support doc "c06557114" in the URL suggests connecting directly to the printer, but the pin on the back doesn't work, the password is incorrect.Let's try setup mode from the HP app, after holding the wifi button again for 3 seconds...Nope, no printer.WiFi direct printers? Nope, not there.The HP virtual agent only has support info for Windows and Mac.Where's all the app stuff suddenly?The connectivity page doesnt run you through *re* connecting to the printer.Okay, let's try a USB cable and the PC software.117mb... stuck at 5% for several minutes."Unable to download the software package"Why?They've tried so hard to make it illiterate-proof, that it's a buggy, unintuitive mess.Absolutely pathetic attempt on HP's part, and it should be a point of shame.On top of that, the build quality is super questionable.-little levers to lock down the ink cartridges, they'll snap soon-power cable wiggles itsself out, even after ramming it in firmly-there's flimsy plastic adjustment controls underneath that are already bentDone with that... let's scan the doc... hah no, let's use the phone to take a pic.Eventually I hold the wifi button for the 5th timeAnd the scanner finds the printer. Timing is key? It doesn't seem to *stay* in setup mode for more than a second or two.It finds the printer, guides me back through the setup..."ENJOY HP ACCOUNT BENEFITS"but... the status bar is still spinning on the app?Who wrote this trash? Am I waiting or not?I Skip it, because this thing's getting returned..."checking printer status""skip alignment" since that doesn't workAnd now i'm being advertised to? Buy ink? Seriously?Finally I get to the scan page.There's no progress a such.It finishes, plays a jingle (yes it's musical, like a child's toy)I have to press "save" multiple times...And the quality is unacceptable. 300dpi max.Covered in bit rot. Not usable in any way.Worse than a picture from a 2010-era sony phoneWhat would be nice:-Plug it in, USB, RJ45, etc-"tell the printer which network to use"-printer has an obvious wifi icon, that works.-unplug, done.And the icing on the cake.The print quality is terrible too.

This Printer is far from easy to set up via an Android operating system. One must install the 'HP Print Service Plugin' as well as the HP Smart apps before an Android system will pickup the Printer, but this is not mentioned in the guide that comes with it nor in their 'help' videos. I found I did not need the HP Smart app after I installed the HP Print Service Plugin though. I will not be signing up to receive reduced priced ink so will remove the HP Smart app. If that causes any issues, I will download it again.After plugging in the Printer, it will only 'come alive' when you install both ink cartridges and fill the bottom tray with paper. Only after I did this, did the printer icons lit up. I pressed the 'i' button for a few seconds and it printed out the 'printer information' sheet which detailed how to connect via Wi-Fi Direct if you are having problems connecting to your WiFi. Please note that there is a WiFi indicator light which is light blue/green when the Printer is first turned on, then turns Purple when it is ready to connect to the WiFi. I struggled connecting to the WiFi till I decided to switch tactics and install the ink and load it with paper to test if the photocopying aspect at least worked...and it did. To install the ink cartridges, gently lift both side tabs on the top edge, at the same time. To fill the paper tray, gently pull both side tabs of the extension tray towards you, at the same time.Please let me know if this has been helpful. I spent hours fiddling about and hope it cuts down the time fiddling about with it for other people, especially Android users.I have taken pictures of the 'Printer Information Page' showing how to get instructions to connect via Wi-Fi Direct. I would have included the steps I printed out but each printer might have its own Password and unique I.D so please follow your own Printer's steps. I have also taken pictures of the top and bottom trays opened.

Je suis ingénieur en informatique.Il faut un compte Microsoft, un compte Google et dieu sait quoi encore... Et si je ne veux pas???? Impossible de se limiter à HP. Et pourquoi pas une carte de fidélité à Intermarché ou à Picard... ...et je crois qu'il faut aussi un smartphone... de qui se moque-t-on???Le windows 10 que j'utilise n'est pas compatible et je ne VEUX PAS faire les mises à jour. Je fais quoi?...Alors qu'avant un simple CD avec les drivers suffisait.Nul nul nul. Je retourne le produit. Adieu HP.

This is a good looking printer, but it was a nightmare to set it up. I spent around 4 hours trying before enlisting the help of an expert. And I do not understand why there was only a black ink cartridge in the box, but no colour. Why ??? I now have to wait for some to be delivered and in the meantime can only print in black and white. Not the best experience!

Ça fait plus de 30 ans que je n'achète que des imprimantes HP et je peux donc comparer. Le problème aujourd'hui c'est que HP n'a plus envie de vous informer et de vous envoyer des documents d'utilisateur. Fini. Et comment j'installe alors? Tu te connecte au site 123.hp.com et tu telecharge une application. Avec celle-ci, et dans mon cas, l'imprimante essaye de se connecter au wifi, mais n'arrive pas (un problème que j'aurai sans doute résolu s'il y avait des instructions, mais non). Il faut se brancher par USB, me dit l'application. D'accord. Mais où est le cable USB? Personne ne répond parce qu'il n'y a pas de manuel et Google n'en dit rien non plus. Heureusement que j'ai chez moi toute sortes de cable, et j'ai trouvé le bon et ce n'est pas un classique. Mais un autre que moi, qu'aurai-t-il fait?... et ainsi de suite. J'abbrège. Donc, enfin, après plusieurs essais ça a marché, mais ce fut bien plus pénible qu'il ne le fallait: à un moment j'avais vraiment envie de jeter cette imprimante par la fenêtre.Il est clair dans tout ça que la société HP fait son fric avec l'encre. Je viens de jeter une imprimante HP OfficeJet, bien plus capable, parceque le coût de l'encre équivalait au coût d'une nouvelle imprimante, on ne peut pas imprimer en nor et en blanc si la cartouche couleur est vide, ni scanner, et parce qu'on ne trouve plus les cartouches pour cette imprimante, façon pour HP de dire qu'elle s'en fout et qu'il est temps d'en acheter une autre. Dans le cas de cette imprimante on vous propose une souscription à un service qui vous permet 100 pages par mois, 200 ou plus à des tarifs différents. A la fin ça veut dire qu'on est pris par la gorge: ne se vantons pas d'avoir acheté une imprimante. Elle ne nous appartient pas. C'est un véhicule pour HP d'imprimer de l'argent et c'est tout ce que c'est. La prochaine fois, fini HP. Ce genre de système exploitatif était inconcevable il y a 10 ans.