Robert SpectorNordstrom Way to Customer Service Excellence

Truly great customer service companies don't advertise having great customer service. It is just known. Nordstrom is one of those few companies. Working there in college, I learned sales can be personally rewarding by building great relationships, which in turn helps you achieve high sales goals--all through customer service. This book rings true to the Nordstrom way and offers inside advice on customer service excellence and building a brand and reputation to stand above the competition. Your customers will appreciate you reading this book!

Very good to read helpful to develop customer service training.

I was putting together a speech on Nordstrom for my class assignment and this book gave me the bulk of my information and I learned a lot about the company. What a great story and I really admire how they run their business.

Fine

Easy read, some great advice for anyone to incorporate. Good Information ~