Why does my power bank provide less power than expected?

Since AC/DC conversion and circuit heating consume about 40% of the capacity, a fully charged 5000mAh power bank will provide about 2800mAh to your devices, which provides iPhone 15 0.68 charges.

Why does it get warm when used?

When the power bank is charging or discharging, some heat may be generated due to energy loss during transmission, which is normal.

Why can’t charge the magnetic power bank?

For best results, please use chargers with specifications of 5V/3A, 9V/1.67A or above(not included).

Why can’t the product magnetic charge my phone?

Triple-clicking the "Power Button" will turn off the wireless charging function. At this time, just need to click the button to restart the wireless charging function. And please note that this product is not compatible with non-magnetic phone cases.

Why is the charging process slow?

The wireless charging provides up to 7.5W maximum power and the power bank offers a fast charge of 15W max via the USB-C port.

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