Microsoft Surface Laptop 1769 (KSR-00001) Intel Core i5, 8GB RAM, 128GB SSD, 13.5-in Touchscreen, Win10 S

I've had this laptop for about three months, and this is the second laptop (after the Rose Gold MacBook), that I have looked forward to using day in and day out. It is a weird feeling, being in love with your laptop. Most of us have probably own at least 6 laptops in our lifetimes, so you can understand where I'm coming from when I say most of us use our laptops in a utilitarian sort of way: We use it because we need to, and when we don't, we just put it away without any thought. If you want a big screen, or to play games, you would use your desktop. When you want something portable, you would most likely use your tablet. When you want something on the go, we have all used our smartphone as our main day-to-day gadget. So that leaves our laptop, as more of a business machine for doing something that requires typing on the go, whether it be to reply to an important email you can't just use your phone for, or to type out something on Word or Google Docs. For many of us, browsing the Net just isn't as satisfying on our small phones, even if it is some 6.2" monster. There is something tactile, yet intangibly indescribable, about using our laptopYet, this is the first Windows laptop that makes me look forward to using it each day. The main culprit: Oh that gorgeous piece of metal and color. To be honest, if it just came in silver like its Surface Book counterpart, I would have never given it a second thought (by the way, I have that too, but its novelty has since worn off). I got the Burgundy version, which is just so unique - where else can you get a wine red laptop?? Each time I open its laptop sleeve and pull it out, I have to pause a moment to admire its chiseled look first, before propping it open and using it. Not only does it look great, it feels great too. As you run your fingers through it, you will appreciate that you have one of the most luxurious laptops ever. No that is not a hyperbole.Another thing that make it stands out: The stereo speakers underneath the keyboard is the best I have ever heard in a laptop (I am overseas right now, and my Huawei Matebook X awaits at home with its Dolby Atmos Harmon Kardon speakers, so I'll do an update soon). It is loud and immersive - it can't get too loud where it would create aural distortions, so at its peak it is just awesomely loud and clear enough. I have a keyboard protector over it, but I always take it off when I have some audio playing - yes, the sound is that good.Touchscreen laptops might be a gimmick, but having it is never a negative. It is perfect for scrolling web sites. Once you use it that way, you'll never go back to scrolling with your mouse or trackpad again.Speaking of the trackpad, it's supposed to have the Windows Precision software aspect, but it still is goofy most of the time. Scrolling, switching, zooming, etc., still isn't as good as any MacBooks.And speaking of the keyboard and keyboard cover, key travel and sponginess are excellent. However, the keys are a bit more slippery than I would like, so I definitely recommend one of those gel keyboard covers to help you type more precisely.The screen is bright and excellent - one of the best screens I have used. The resolution isn't as crisp and nice as my Surface Book and Macbook, but definitely better than most.About that whole Alcantara-layered interior - yes it is beautiful, yes it feels great (no more cold palms in the winter). Just keep it clean (no eating potato chips while using it).Finally, the i5 and 8GB of RAM are good enough to avoid any hiccups in performance of your every usage of a normal laptop. This is not for gaming or video rendering, so if you are not expecting that, then this laptop's performance will not disappoint.The bottom line is you will buy this laptop for its looks, period. There is no value for this laptop - it is targeted as a premium-level laptop, not a value-level laptop. Any other normal laptop with these specs would be about $200 less. So you just have to ask yourself if the burgundy or slate blue color, and the style of design/craftsmanship are worth it for you.

I could not connect my Surface to a shared printer (see below). My time with Microsoft support did not resolve my issue. Printing is important, and I felt the 2 stars was deserved for a product I might have had to return.After a few hours of working with it, I was able to resolve my problem. This is what I experienced. Your Surface may not experience the same issue. It might have been a one off, or a bug of some kind.My 5 existing computers had the "Workgroup" name changed to "XXXXXXXXX". After updating the Surface to WIndows Pro at the Microsoft Store, I changed the "Workgroup" name to match the other 5. At that point, it failed to connect to a shared printer. Long story short, I set the "Workgroup" name back to "WORKGROUP" on the Surface and the computer with the printer attached, and it worked!So, I changed the "Workgroup" name back to "XXXXXXXXX" on those 2 computers, and it failed to connect to the shared printer again!I changed all 6 computers so the "Workgroup" is named "WORKGROUP" and all is good. This should not have been an issue, but I'm glad I got mine working.We love the laptop. It has a great screen size, it is light, and it is quick. Not excited with my support call with Microsoft, but the important thing is it works now.ORIGINAL POST:It started off really nice. Fast, smooth, it looks great, etc. Then I tried to connect it to a shared printer on another computer in my home. It failed. Over and over again. I called Microsoft. The young lady was patient and nice, but went through a series of tests that had nothing to do with my issue. I requested my call be escalated, and after a few minutes, she came back on and tried a few additional steps.She had me connect the printer directly to the laptop. It worked (Who saw that coming????)! Then she said "we have it working. Is there anything else we can do for you?" I could have done this. The laptop REFUSES to recognize a shared printer on the network. I have a Surface Pro 3, a Surface 1, an HP desktop and an HP laptop, ALL which can connect to the printer that is USB'd to another HP desktop. Microsoft basically REFUSED to escalate my issue even after I said I was sending it back.It's sad to give it a 2 star rating for a printer issue, but we like to print. It is not an option. Someone might say it is a printer issue. It is not. There is a network sharing issue with "MY" Surface Laptop. Maybe not yours, but mine has an issue. It is also sad that Microsoft wouldn't at least attempt to resolve this.I may return this if I can't find a printer solution. I'll update in a couple of weeks.