What is the return policy on this product?

Amazon says you have one month. The cost of toothpaste and brush head will be deducted.

My dog gets tummy issues from sorbitol so we usually just brush with coconut oil- will this product still work even if we can't use your toothpaste?

Yes - ultrasound wave cleaning will still work - provided there is a coconut/saliva liquid present on the teeth and gum surface to serve as ultrasound transmission medium. However, the cleaning performance will not be same and the cleaning process may take much longer. The best cleaning performance you will achieve by using the emmi-pet ultrasound toothpaste. Its formula is enriched with nano-bubbles and has the right properties / consistency for best ultrasound wave cleaning performance.

When i turn on the emmy-pet the green light goes on for a short time then turns itself off. the blue charging light also keeps going off? why please?

How long is a short time? 2 mins? If that is about as long as it stays on, that is normal. If it is less than that, there could be a few

I bought the set. the manual said, i have to charged first for 24 hours straight. i did. the light still red on it. what does it mean? not working?

I found not only is it hard to read and understand, but it is so pale I never was sure what color it was.I don't use this expensive an difficult to use toothbrush anymore. But if you take the brush off the base and snap on the brush then turn it on it should run. Go with that answer.Otherwise write the manufacturer.As I said, I bought and tossed this expensive toothbrush.

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Description

🦷 Elevate your dog's smile with ultrasonic precision – because fresh breath is the new cool!

COMPLETE DENTAL CARE KIT - Includes the electric toothbrush and specially formulated ultrasonic toothpaste for optimal results.
DEEP BIOFILM PENETRATION - Millions of microbubbles in the toothpaste reach tiny gaps, eliminating bacteria and tartar effectively.
EFFORTLESS ULTRASONIC CLEANING - Harnesses advanced ultrasonic waves to clean without scrubbing, perfect for sensitive or resistant dogs.
HEALTHY ORAL FLORA MAINTENANCE - Reduces harmful germs while preserving your dog's natural oral balance for lasting freshness.
STRESS FREE BRUSHING EXPERIENCE - Ideal for dogs that resist traditional brushing, making dental care easy and calm.

The Emmi-petBasic Set (Version 2.0) is an electric ultrasonic toothbrush designed specifically for adult dogs. It uses cutting-edge ultrasonic technology combined with a specially formulated toothpaste to gently and effectively remove bacteria, tartar, and biofilms without scrubbing. This stress-free dental care solution supports healthy oral flora, reduces bad breath, and prevents inflammation, making it ideal for dogs that resist traditional brushing.

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