Suncode Manual RV Awning White Modular Retractable Awning Complete Kit for RV,5th Wheel,Travel Trailers,Toy Haulers,Motorhome RV Trailer Awning for Home or Camper-15x8Ft-Sliver Fade

Great quality, easy directions, great communication!

I got this awning for a 5th wheel and before I even opened the box I saw that they had lowered the price so I contacted them about a refund. Within days they had refunded the difference.The awning is very similar to most of the others you see available. I'm pretty sure they use the same supplier and put their name on it which is fine by me as it is constructed well. My only complaint is the instructions. They are not well written and I ended up watching Youtube videos of installations of the same awning under a different brand name and it went OK. I did most of it by myself but its a two-person job when its time to install the roller between the frames.It looks like it will last as it is very sturdy and it was machined well. All the holes and bolts were aligned properly and I didn't have any issues.

It came in two separate packages on two different days. The order confirmation was a little confusing, excpect two separate packages. It caused me some problems because I hired an RV mechanic and had to have him return a second day a week later. After installation, it does not roll all the way up; it stops winding. I have to stand at the front door and finish rolling it up.There is no way to contact customer service directly; you have to go through Amazon's messaging to do so. Apparently, they are out of China, so expect a 13-hour time difference. However, once I finally contacted someone, the customer service lady was very polite and gave me her contact number. I don't like to write negative reviews, but the fact that it does not wind up after so much work installing was the reason I decided to leave a negative review. Other than that, it looks good.UPDATE: Lydia called, and they were very sincere in helping me fix the problem. She gave me her direct contact phone number. I raised my star raing to 4.

They just need better communication. Originally I posted negative because my order was not complete. When attempted to contact, it was email only and auto reply said it may take 2 days for responce. They responded within 6 hours saying there was 2 shipments and the remaining order will arrive Thursday. They should communicate better letting customers know part of the order will be late. If I would have known, I wouldn't have started the project. I changed to 5 star because it is a good quality product.

This unit directly replaced our A&E awning, which was blown off our RV in a freak wind. Instructions are odd, but there are a number of U-tube vids to check out. It operates a bit differently than A&E but nothing one can't adjust to. We do have a problem with it rolling up properly, as the arms that cover the brace arms when retracted are very close tolerance, and one side or the other usually hangs up. The roller is holding it tight enough to travel though. Overall, it is a great awning, and given that Dometic bought out A&E and has cheapened those awnings like they do with every company that once had a good reputation, Suncode will be my go to company for awnings in the future.

Frame and canvas arrived over two days, looks well put together

The item came really fast and the installation was flawless. The item looks and feel strong.

I used it to replace my old Awning. It fits well in blocks out the sun. I like it looks and matches my camper.