KiplingWomen's Cool Defea Cross body

Sensational bag absolutely love it will only use when going out as not to spoil it

I love Kipling bags and I have the purple version of this which was purchased many years ago.I decided to treat myself to the black version that has slightly different front pockets. The photo in the listing shows a fluffy monkey but I received the hard body monkey hence only 4* rating.I've not worked out how to contact support without selecting defective, the bag and monkey are in perfect working order so not defective. Just that monkey isn't fluffy 😔