Microsoft Surface Pro 4 (Intel Core i5, 4GB RAM, 128GB) with Windows 10 Anniversary (Renewed)

Love it

I purchased a refurbished Surface 4 hoping to use it as a lightweight work device. I chose a refurbished device to perhaps save some money and keep an old, but otherwise useful, device from the landfill.I wish the absolute lemon of a device I received was in a landfill.Appearances were, at first, good. As standard for used devices it shipped with no documentation, only a power cord. It was wrapped and shipped quite well, and it was clearly cleaned before shipment. There was only one very tiny (less than 1mm in length) chip in the metal case which took me some time to notice. In terms of external quality the device looked excellent. Unfortunately, the excellent outsides belied the irredeemable insides.The device was nearly inoperable, and is utterly beyond saving by a normal user. When performing first time set up problems quickly became apparent. Touch controls did not work for this touch screen tablet computer. The device came without a pen or keyboard, and I was fine with this as I did not expect a used device to come with peripherals. However what was not fine was the fact that the device would not register touch inputs outside of the "power+volume up" menu. Touching would not move the cursor, touching would not bring up the on screen keyboard, touching the *touch surface* of this Surface Pro tablet did nothing whatsoever.Fine, perhaps the device expects you to have a keyboard or some other peripheral. I plugged in a USB mouse and was able to, with some difficulty, complete first time start up and connect my device to my internet. My problems were not yet over.Now on the windows desktop home screen new problems set in. I attempted to update the system - as I thought perhaps an update to the device's software would correct the device's issues. Here I ran into something rather novel, the settings menu would not open. No matter how many times I clicked, no matter how many resets I performed, I could not open the settings menu in order to update the device. I tried sifting through the menus to try to find some setting or other that might turn on touch controls, or otherwise render my device operable but, alas, nothing.At this point, frustrated with the increasingly useless device I had spent $274 on, I resolved to try a factory reset. As the settings menu obstinately resisted any attempt to bring it up, I brought up the command prompt and (still using a usb mouse and the on screen keyboard) entered "systemreset".Enter the final, most damning, issue with this device - the battery. During multiple attempts at a system reset the device blue screened. The issue, I suspect, is the battery which cannot hold a charge. The device, by some miracle, shipped with the correct power cable. The cable was apparently the only thing about the device that could handle electricity. The machine holds no charge and instantly turns off the moment the cable is unplugged. The battery, I suspect, is fully cooked, or somehow removed. In any case, the machine would be useless for my intended purposes in such a state, even if the touch controls worked at all.In summation the machine I was sent:1. Would not respond to touch inputs2. Would not load key functions on the operating system3. Blue screened several times4. Had a battery life of approximately 0 secondsUsed and refurbished electronics are always a "your mileage may vary" proposition - especially in sight unseen purchases like over Amazon. Based on other reviews many people are happy with the devices they received, and you might be too should you order from Amazon Refurbished. I warn you, however, that your mileage might be like mine: a beautiful condition but useless device with an even more useless battery.

Works great. No regrets. I’d buy again.

Don't use it as much as I thought, but it definitely comes in handy as we don't have a computer.

The media could not be loaded. Original Review:Battery held zero charge. Disconnecting from power cable resulted in immediate shut down regardless of how long it was attached.Large region of the touchscreen was damaged. It interferes with basic typing and makes some letters unusable in the default layout. I used the Paint program to check the scope of the damage. There was a region, a few cm wide, that stretched the entire length of the screen where touch inputs were lost or distorted.Product was not in acceptable condition despite being certified. I requested a replacement and will update this review when it arrives.Follow-up Review:I received a replacement which had more cosmetic damage but had a functioning battery and touchscreen. Much happier with the replacement. Be sure to test yours thoroughly when it arrives!

I'm very happy with my purchase. My only negative is that the charger that was sent didn't work. I was able to borrow a charger to get me started with the new computer. I messaged the seller who quickly got back to me and offered to send a new charger out.The laptop shows a picture of a keyboard, but says device only. There was not a keyboard included, but I did order one, which I'm glad I did.It is very lightweight and exactly what I was looking for. Overall I am satisfied with this purchase. I only have 4 stars because of the defective charger.

The first clue about this Surface Pro was that it was in a box with no padding to keep it from slamming into the sides. Also, the power adapter was put in without even the wires coiled up.The Surface Pro 4 itself looked in good condition without large scratches and started up well after charging.The battery was where the two-star rating occurred. Maybe a one-star would have been better. The battery charged to 96% which is better than the 80% for an excellent but with the unit sitting unused and not turned on the battery level dropped to 80% in 12 hours then 60% in 24 hours finally 20% in 48 hours. Interesting that the battery snapped to 96% after 30 minutes of charging but when the unit was turned on and an update was started the battery level dove so the power adapter had to be used to complete a simple update of the computer.