PlantronicsY-Splitter Adapter

We needed a way for our Customer Support managers to be able to train and jump in on calls on other phones. This was an inexpensive way to accomplish just that. The second user can mute out so you don't hear them breathing into the mic, or jump on when their attention is needed.

Works great, great price. Great training tool.

The Plantronics Y Splitter is an essential component to any business that likes to do on the spot coaching of staff that interact via phone with customers. This allows you to sit next to a rep and listen to their phone calls so that you can provide guidance and ensure quality levels.We use them in my businesses so that we can give on the spot coaching. The coaching helps employees feel like we're hands on in improving their performance, and it also allows us to correct issues as they arise immediately instead of after the fact. Since it functions with the quick disconnect it allows quick and easy set up.Overall, the quality of the product is decent. Likely a 3.5 - 4 star quality, but the pricing on the product dictated a higher scoring since it's very affordableJust remember, short side to rep, long side to QA or whoever else is monitoring.

Great product fast service

These are Plantronics compatible y-splitters and they work fine. But the cables I received are not original Plantronics products as advertised, the ones I got are generic, they don’t even look the same as the ones in the picture. And yes, I do own other original Plantronics y-splitters, so I know the obvious difference.ZERO STARS to this seller (American Telecom Headquarters) for pulling this kind of crap on their customers.

Use this daily in a call center. This one is for a new Supervisor not a replacement, if you need to train phone reps this is a great way to do so. Product is built very well and will last for years.

Using at work!

Grabbed these for the office. They work perfect for our mentoring.