What type of network do I need to connect to set up my WiZ bulbs?

WiZ uses 2.4GHz Wi-Fi and doesn't support 5GHz. You can control paired lights from anywhere via local network or Cloud, no need to stay connected to 2.4GHz. WEP, WPA-enterprise, and open networks without passwords are not supported.

Do all WiZ products support Matter?

WiZ supports Matter excluding WiZ accessories like WiZmote, Smart Button, Security Camera, and Motion Sensor. For further guidance, please check the "Matter Compatible Product List" on WiZ Connected Support.

How do I connect WiZ to Matter if I've had it for awhile or doesn't state compatibility on the box?

Pair WiZ devices without Matter logo on packaging in the WiZ Connected App & update to Matter manually. Go to Matter settings in the app, tap relevant device (online), & download Matter information. QR code for Matter setup should appear.

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Description

✨ Light up your life smarter, not harder! 💡

HANDS FREE CONVENIENCE - Voice control compatible with Google Home, Alexa, and Siri for ultimate ease.
DYNAMIC AMBIANCE CONTROL - Access 16 million colors and dynamic modes to match every mood or occasion.
EFFORTLESS SMART LIGHTING - Connect directly via Wi-Fi—no extra hub required for seamless setup.
FUTURE PROOF COMPATIBILITY - Matter protocol ensures your smart home stays simple, secure, and reliable.
INTELLIGENT MOTION ACTIVATION - SpaceSense tech automatically lights your space when you move—no sensors needed.

The WiZ Retrofit Downlight is a 6-inch, 1150-lumen LED recessed fixture that combines cutting-edge smart home tech with effortless control. Featuring motion-activated SpaceSense, Wi-Fi connectivity without a hub, and compatibility with voice assistants and the Matter protocol, it transforms any room into a customizable, intelligent lighting experience.

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.