NARWALFreo X Ultra Robot Vacuum and Mop Combo, 8200Pa Robot Mop & Vacuum, Auto Mop Drying/Washing, Self-Empty, Zero-Tangling, DirtSense™, Maintenance-Free Base Station, Self-Contained Dust Processing

Long review ahead, but I promise it’s worth it!!Background info: I bought this for my wife for Christmas as we (but mainly she) spends a lot of time sweeping and mopping the floors of our house due to the amount of pets we have. We have 4 dogs (1 sheds A LOT, 2 shed a moderate amount, and the other doesn’t shed at all). We also have a cat. It takes DAILY sweeping to keep up with our house due to the breeds/amount of pets we have. If you have a lot of pets - have no fear because this will do wonders!!Packaging: The item and all it comes with is packaged nicely. The unit itself is clean and sleek looking.Ease of setup: Setup is super easy, just follow the steps through the app.App functionality: You can do everything you need to through this app from picking how many times it goes over a room, how intense the suction power of the vacuum is, how wet the mop leaves the floors, scheduling, changing/modification of mapped floor plans, etc. There’s also a setting called “Freo” mode where it is smart enough to sense what needs redone and what doesn’t.It amazes me how crazy smart this thing is, it can tell based off the mop water if excess dirt has been detected and will send it back to the problem areas to keep cleaning until it’s truly clean. It will also wash and heat dry its own mop pads to keep them clean and not produce any odors. I slightly modified the barriers of our rooms it mapped out, so we can send it to a problem area of the house if need be and everything is divided from rooms down to hallways so we can clean an individual room if a mess arises, and not the entire house. You can also create shortcuts in the app so it can clean whatever you want, however you want. We’ve had no human/pet hair tangled in the roller and its capability to detect objects on the floor and move accordingly has been great!Ours is programmed to clean the mop after each room it cleans (we selected this option so we’d have clean mop pads for the other rooms cleaned after it cleans where the litter box is). Funny enough, it’s smart enough to know when the mop pads are dirty and will automatically send it to the docking station for cleaning ANYTIME during the cleaning - whether it’s done with the room or not. It also knows the difference between carpet rugs and hardwood floors. You can also tell it which way the hardwood floor is laid in the house so it goes with the grain and doesn’t leave streaks.The first night we had it, we ran it at night as we slept. It has a night mode (set with a start/end time period) where it will disable docking station lights, audio, and reduce the vacuum to its quietest setting. It’s quiet enough I fell asleep as it was vacuuming/mopping under our bed. Due to the breeds/amount of animals we have, we scheduled it to vacuum and mop the house 3 days / week.Some tips after several uses:1) When prioritizing your rooms to be cleaned, look at your floor plan and choose the farthest room from the docking station. Make that the first room it cleans, and the last room would be that which has the docking station it in. Initially, I wasn’t going to set ours up this way because we wanted the litter box room done last, but this thing is so smart it will clean the pads when dirty anyway, so this isn’t an issue as it doesn’t track any litter through the remaining rooms to be cleaned anyway. Starting in the room farthest from the docking station and ending in the room where the station is will keep it from rolling over freshly mopped floors to clean a room farther away.2) Don’t be alarmed if the first time it cleans it takes HOURS. Our first cleaning took 4 hours. The cleaning today took just over an hour. Once it has things nice and clean, the routine upkeep helps reduce its time in use quite a bit.3) Freo mode is a great, and thorough mode, IF YOU’RE HOME… I don’t recommend this mode when you’re away from the house because it is so thorough in problem areas it will redo those areas so much you’ll run out of water while you’re gone and it won’t finish the job until refilled. For us, we disabled Freo mode in the scheduling so we know it will do the entire house while we’re gone.4) SPEND THE MONEY!!!! When these automated vacuums first came out years ago, I bought a cheap one at Walmart. I’d say it did less than average of what it should’ve - cleaning results wise. This time, I went with the philosophy of “you get what you pay for” and with this… you will NOT be disappointed!! OUR FLOORS FEEL LIKE BUTTER THEY ARE SO CLEAN, SHINY, AND SMOOTH!! We have not stopped talking about this since we used it. It even has its own name now, haha!Maintenance Answers:1) After a deep clean is done and you’re routinely cleaning, a full water tank is enough to get the job done for us and doesn’t need refilled during the job (this will depend on square footage).2) So far, our device has cleaned a total of 8.9K square feet and has had 25 hours of use. We have not had to replace the mop heads yet OR the lemon & basil sent cleaning solution it automatically mixes with the clean water. The app also tracks its parts and tells you when the mop heads need replaced, etc. These items can be purchased on Amazon through the Narwal store so they are name brand and meant for your device. They aren’t expensive either.I researched, read reviews, and watched many of videos before this purchase due to my previous experience with a cheaper model, and the price of this one being on the high side, but I’m telling you - YOU WON’T REGRET THIS PURCHASE!! I never leave reviews, but this thing earned a 5-STAR review! We’d both rate it higher if we could!!!!!

The media could not be loaded. Greatest purchase I have made in some time! Over the last few years, I have become more and more unable to do daily tasks around my home due to spine disease from top to bottom. This has been as much an emotional as a physical challenge for me. I am a neat freak. I once owned a commercial cleaning service because I loved to clean, not because I needed the money. A dirty home gives me anxiety.My brother-in-law has a Shark. He is a programmer like my husband and wasn’t happy with the program with the Shark so I avoided that one. He said it mops when it isn’t supposed to and some other things that made me not want to try that version. I have always purchased mostly Shark products when it comes to vacuuming/mopping but with his experience, I decided to go with this brand. Yesterday was the first day trying it out but we were impressed with it immediately. I did get concerned that it wasn’t vacuuming some of the areas because it went into part of our dinette area and then into the other parts of the house before finishing the kitchen but it has now done all of that. You are able to fix this by using the map to number and even name your rooms. You can also split areas so that you have more options on cleaning. It has a map on the app that you can see the 2D or 3D of your home to see where it has actually gone which will also tell you any areas it missed. We have a Shark vacuum that I have had now for over 15 years and never had a problem with it. This vacuum tried to climb the Shark pipe which I found amusing. You can also designate it to go to only one room and do whatever you want with the app. With my husband on calls at different times, I wanted to be able to run it when I want vs a schedule. And guys/gals, it is not loud at all!!So I tried out the mopping mode today and after a few corrective measures (realizing I need to split my open floor plan rooms and where I need to add some fencing for cords, etc) I have to say I was initially concerned it was missing some areas but as it turns out, it does basically an outline of the room and then cleans inside that which makes sense if you have ever colored in a coloring book. lol I do love that it detects a dirtier area and will spend more time cleaning that area. I noticed it spent a lot of time in my high traffic areas, especially where my husband goes through each morning with his cup of coffee to his office, where breakfast is most often spent at the counter or the kiddos’ section of the dining room table that they most often eat.Someone told me that their robot vacuum that mopped would go back to refill the mop water but would try to start over at the beginning each time. I thought mine was going to do that initially but that wasn’t what it was doing. We had a few spots on the hardwood that we purposefully did not clean because we wanted to see what the robot cleaner would do on these spots. TOTALLY took care of them.The app has so many features that are great! You can turn off the mopping solution and just use water (or whatever you put in the water but don’t forget to add that each time you refill the water tank). You aren’t restricted to do anything that you don’t care for on the programming.There are so many great features of this Freo. I am so happy to have gotten this!! It is a little more costly than other robot vacuum/mops on the market but so far, it was well worth the extra cost. I deal with some very extensive pain 24/7 from my spine. Daily tasks can be horrible on me taking me two days to recover from every day stuff for most, like the floors. I’m so happy. I am a bit of a neat freak so this purchase is going to be such a great help for me both physically and emotionally.For those who wanted to know more about my new friend, I hope this helps you!