SLUMBER CLOUDEssential Mattress Pad King

I purchased the Slumber Cloud essential mattress pad in king size back on April 28 2023, receiving it on May 3rd.It was purchased for the obvious and intended purpose to sleep cooler.After trying it for 10 days, I decided to request a return as it did not perform the intended outcome even minimally.On May 13 I requested and promptly received a return authorization from Slumber Cloud. On May 15 I paid and sent via UPS for the return of the mattress pad. The shipment was received by Slumber Cloud on May 17.I contacted Slumber Cloud via the Amazon app on June 12 with no response. I contacted them again on June 17 and received the following response:"YOUR CONVERSATION WITHSlumber CloudJun 17, 2023 9:39 AMToday, June 17, has been one month since Slumber Cloud received the returned product and I have had no information regarding a refund. This is my second message to the seller requesting the authorized return.Jun 17, 2023 9:39 AMHi Rafael,Thank you for reaching out!Our customer support team is currently out catching Zzz's of their own and will be back online to answer your question during normal business hours of 8 am - 4 pm MST Monday - Friday.In the meantime, you can check our FAQ page for answers on topics like shipping, return policy, exchange, product questions, and more.Also, please keep in mind that: - only one coupon code/discount can be applied to an order; - we only ship within the United States and Canada at the moment; - our products are only sold online on slumbercloud.com; - you can submit an exchange or return your item through our Returns & Exchanges portal;If we’ve already answered your question, please let us know through a quick reply, if not, no need to worry - we will be in touch soon.Thank you for your patience,Slumber CloudCustomer Support Team!"Their website states the following:"Free Shipping & ReturnsAll U.S. orders are shipped right to your door, free of charge.Try it For 60 NightsSleep on it, wash it, and really put it to the test for two whole months! If you don’t love your new bedding, just return it for a full refund. No questions asked!"I had to pay for the return. I wonder if one has to wait 60 nights for a refund as well.I caution anyone making purchases from Slumber Cloud.

This mattress pad seems of good quality and is plush. However, I can't detect much of a cooling effect. Also, the stretchy material that secures it onto the mattress is so stretchy that the mattress pad tends to bunch up.

We used this for our winter home in FL mattress. As we are only here 6 months, we didn’t want to invest in a new mattress. This mattress of help us containing mattress to be covered and gives comfort.

I was so looking forward to the cooling effect of this not inexpensive mattress pad. Not only does it not cool, but it sleeps hotter than the memory foam mattress I have now, SO DISAPPOINTED.