EARGO Eargo 7 Virtually Invisible Self-Fitting FDA-Cleared OTC CIC Hearing Aids - Rechargeable, Lifetime Customer Support

I know the most helpful reviews here, for me, included the extent of heating loss, lifestyle and expectations. I’m a 66 years old retired farmer with moderate hearing loss (higher frequencies) brought on by heavy equipment use without hearing protection. I am caretaker of my parents who both have differing levels of hearing loss as well. I noticed my decline in hearing from having others to repeat themselves in meeting situations, restaurants as well as church settings.Since I have been self-employed my whole life, I have been totally responsible for my own health care and savings acutely aware of costs associated with my own needs. I have had several appointments with audiologists to ascertain scope and degree of hearing loss over the past several years. What I have found out is that most audiologists represent specific companies and when I was questioned about preferences as to “type” of hearing device, I was told I needed to make another appointment with that representative. I have a healthy skepticism of the current corporate health care system we find ourselves in now. My motto is to not be a “money conduit” and my brain still functions relatively well enough to filter out hype and sales promotions.When I looked around for hearing devices, I found Eargo. I also found others that were online and direct to the consumer. I study reviews to see if they “sound” plausible. I want to hear from the actual purchaser of the product and their honest positives and negatives concerning their purchase. In that vein, I will proceed.I initially made the purchase for several reasons. #1 I could purchase on Amazon. I like Amazon’s return policy, their reviews and the ability to purchase insurance of the product in one place. #2 The warranty on the Eargo 7’s was 2 years. #3 Lifetime support and #4 Return policy.I didn’t know if these would work in my situations. The return policy took that fear out of the equation.After receiving the 7’s I found that the “Sound Match” was fairly simple to complete. There is some understanding of exactly how the units work, what the Sound Match is calibrating and how the Bluetooth connection between the charger base works when downloading your specific programing for your units. If you don’t have the technological skill set, they are fairly easy and it should not be a problem in finding someone to help. Their customer service is VERY helpful in discussing how they work if you cannot understand from the many videos accessible through YouTube. I had a hesitation in purchasing with the reviews I saw on the app. I had no problem with it at all once I understood that the app “communicates” with the devices with ultrasound from your cell phone. I have an iPhone 13. The volume on the phone should be set at 75% or higher. Sometimes, I have had to hold closer to one side or the other to get the audible settings right. They have a “Chat” feature on their app. I found that to be annoying since there is a delay in their responses. I don’t have a lot of time to wait 5 min for them to respond so if I have a question, I just call in to support, which has been very helpful in resolving my problems which usually revolve around understand of how the devices work. I’ll add that during the Sound Match process your hearing needs are transmitted to the company and in my case, it was suggested that I do the Sound Match a second time as the differences between ears was so different. It turned out that I didn’t do the initial Sound Match correctly. After the info was transmitted to the support person, she could see that I did it correctly and the devices were updated online. Simply amazing!Tonal quality seems to be good and you just have to experiment in different setting to see how they will work for you. My hearing loss is in the higher frequencies, so at first everything sounded “tinny” but as time has gone on, the sounds are more “normal” to me now. I just seem to hear better which is the goal, isn’t it? They are comfortable for me to wear but I do not like the solid petals. They made my ears itch. The open petals were a much better fit for meI know this is a long review, but I wanted to let you know my total experience so far as I have had them about 30 days now. The price for them was a little less than ½ of what was attempting to be sold to me when I started this process and I feel like I am more control of the whole process not just the end user who does what they are told. I hope this helps you make your own decision according to your own needs and comfort level.

I really like my new Eargo 7 hearing aids. I am 72 years old with moderate hearing loss – upper frequency loss, just a little worse than mild. I have been using an expensive pair with an in-the-ear receiver and a body that hooks behind the ear for about 5 years. I left my aids on an airplane, never to be seen again. I have two friends who like their Eargos, so I decided to give them a try. I’m very glad I did.I am a techie diy guy and I found the onboarding documentation, website, and videos to be very good. I understand from my friends that phone support is excellent, but I haven’t taken advantage yet.I feel the sound quality is equal or better than my old aids, which were an over-the-ear style. Music sounds much better to me with Eargos than with my old aids. I have an expensive high-end stereo, and I didn’t enjoy listening to it with my old aids. It sounds great now.The Eargos are much more discreet and out of the way. They aren’t noticeable, and don’t get hooked by glasses, hats, hoods, or a covid mask.The Eargos don’t have a streaming function, but I didn’t like the way that worked or sounded with my old aids, so I didn’t use it. I swap into apple airpod pros for that. It’s a nice combo now that the AirPods also have hearing correction.For me the Eargo 7s have been a major upgrade even though they were less expensive. I wear them a lot more. I probably used to wear my old one’s 4-5 hours a day. I wear the Eargo’s more like 14 hours a day. I put them on when I’m by myself—they expand my world.I did find there was a learning curve. They come with an assortment of “petals”. I used the large, closed petals for the first month, as recommended. They itched a little occasionally but were pretty good. When I finally tried the large open petals, I was immediately sold. No itching at all, and the sound is as good or better.