Polycom SoundStation IP 7000

Bought this phone to make long transatlantic phone calls more bearable. It was everything we hoped for. Voice quality is excellent. We had other Polycoms before, but this one is clearly superior. We did not have tech issues as the other review stated.

The hardware is great. Speaker and mic is loud and clear, but I did have to adjust the gain settings to perfect it in our environment as we have white noise generators which made everyone sound far away with the default settings in our environment.Software... well its much better than it used to be. Old firmware web interface was an absolute nightmare and totally useless. New firmware is much easier and way faster to boot up. You can customize just about anything on this phone, but not from the web interface. (You can however import/export advanced configs).My only beef with polycom is many of thier default settings are ill conceived. You have to spend an inordinate amount of time customizing it to overwrite thier dumb defaults. Settings that should be a factory defaults are advanced options that you can only set using thier config files or provisioning servers. Basially, you come across dumb behaviour, spend hours/days/weeks researching online sifting through 10 versions of thier manuals looking for a way to change that dumb behaviour, then you find it but can't figure out what the parameter values should be because they are convoluted and the manual doesn't tell you IE: -3 to 54, and then do it all over again for the next one. The end result of all that work is an amazing phone that gets the job done (that deserves 5 stars), but I can't in good conscience give it 5 stars because the setup process is way more work than it should be.

I was a little hesitant purchasing this system for a new conference room because of SIP compatibility. However, I am glad that I did. We have an Allworxs SIP, and adding this phone to the existing system was no different than adding a regular IP handset. Although this phone comes with zero instructions whatsoever, there are a lot of websites with guides on how to set this up with your current set-up. Everything on the sound station works on our allworxs system (transfer, hold, and extension dialing) except the clock and I believe answering parked calls. I haven't found a way to manually set the time and it just isn't contacting the servers correctly. So I just gave up and disabled the clock... Lastly, the microphone and speaker clarity are unbelievable; it is sitting in the center of a 18' conference table and it can pick up voices of people sitting on either end. I did end up getting extension microphones to help with echo. The echo is more of our conference room design than phone design.Overall I rate this phone 4/5 with a one star deduction from lack of instructions. I understand they can not include instructions to accommodate every SIP system out there. Polycom should at least include instructions on how to set-up the dialing plan and access the phones web UI, or at least make a reference to the online resource on a sheet of paper.

unable to program this phone, the previous owner did not clear it program. was locked.

Our company purchased this conference phone on January 24. 2018. On September 12, 2018 during a conference call, the phone quit working. After a call with my VOIP service, it was determined that the problem was with the phone. Next day, I call BecTech Global and they could not help me with a hard reboot because nothing on the phone was working. BEWARE that there is only a 90 day warranty. After 7 1/2 months we now have to purchase a new phone. Find a company that has a better warranty on their products.

We have four of these in service at the College of Biblical Studies - Houston.The are working really well and with the satellites the ranged is extended in larger rooms.Easy to set up on the Zultys MX250 IP phone system.

The sound quality is fantastic. However, these have a known propensity to self-destruct when rebooted, going no further than the splash screen and then locking up. Polycom does not provide support, but rather directs you to the reseller. Out reseller noted that this is a common issue, and that after the 1-year warranty is up, the only option to to buy a new phone. Searches and posts on Polycom's forums indicate that this is, in fact, a fairly common issue.

Been using it for months now and it still works fanstastic. speakers work great, voices are clear and understandable. even the person on the other end, states how clean the conversations are. Thank you!!